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Friday, August 13, 2010

NOW FOR WESTNET

Things are still looking shakey. Wesnet didn't get back to me yesterday and then I encountered a young Josh and was rushed through the process and now he has the wrong address. Renee is supposed to be dealing with us.

Thursday, August 12, 2010

TELSTRA AND ME AGAIN

HERE WE GO AGAIN.
By nature I find myself near hysterics and thanks to facebook etc I know I am not alone in that. Now Tim is calling me back.from Melbourne.
Nothing  I had spoken of was passed onto the Tim. Nor can he see the original contracts. His orders only go back as far as November 2009.
He is attempting to trace the contracts now.
He is trying to find the corrections. Much confusion later - plus generous offers and muddled data ( as per usual )
I have taken a deep breath and shall return to Renee at Westnet in the hope that this new relationship will offer me what people say it will offer me.

Wednesday, August 11, 2010

WINTERTIME

TELSTRA strikes again. Having dealt with the ThugStra without too much distress for 12 months or so, I was deceived into thinking that all might be well. Not so !
a. my $20 mobile deal seems to be costing me at least double and probably more than my Optus pre-paid. The only thing that is better is the range of coverage. Everything else is worse.
b. suddenly the net is slowed to 64kps. When we moved Telstra reneged on the 1/2 price deal we had and charged full price. In the 10 months in Ulmarra, we never came near using our 12 gb allowance. Suddenly and with no change in our own using patterns, we are over the limit by the 3rd week of the month. On one ordinary day in  July our usage quadrupled. Why ? How?
Thugstra does not allow payment to speed it up for the rest of the month.
c. Having sent them an email asking for more details and explanation of usage, I received a response saying they would be back to me in 2 days. That was 5 days ago.
d. the tech I rang prior to emailing was inaccurate and curt.

My daughter responded to the well advertised OPTUS broadband bundle deals to be told that OPTUS could not offer them anything AT ALL because there were no vacancies on the Bellingen exchange.